[KB2960] Exclude a safe website from being blocked by Web Access Protection in ESET small office or home applications for Windows

Issue

  • A website that you know is safe is being blocked by Web Access Protection

Solution

Related solutions: Business users | PROTECT and PROTECT On-Prem users | Mac users

Before excluding a website

Excluding a website poses a security risk. You should only exclude websites from malware content scanning if instructed by ESET Technical Support or if you are sure the website is safe.

Best practices:

  • Only exclude a website for a specific period
  • Do not exclude websites where you provide sensitive information (such as banking websites)
  • Do not disable real-time file system protection while downloading and running files from excluded websites
  • Remove miscategorization if you think ESET should not block a specific website

  1. Open the main program window of your ESET Windows application.

  2. Press the F5 key to open Advanced setup.

  3. Click Web access protection, and next to Address list click Edit.

  4. Select List of addresses excluded from content scan and click Edit.

  5. In the Edit list window, click Add. In the Add mask window, type the applicable website or domain name and click OK → OK.

    Website format

    Every website must include "www." or a wildcard "*" symbol. For example, the ESET website must be added as www.eset.com or *eset.com*.

  6. Click OK → OK.

Last Updated: Oct 21, 2026

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