[KB2960] Exclude a safe website from being blocked by Web Access Protection in ESET Windows home products (15.x

[KB2960] Exclude a safe website from being blocked by Web Access Protection in ESET Windows home products (15.x–16.x)

Excluding a website poses a security risk. An experienced system administrator can configure this if instructed by ESET Technical Support.

Best practices:

Exclude a website for a specific period only.
Do not exclude websites where you provide sensitive information (such as banking websites).
Do not disable real-time file system protection while downloading and running files from excluded websites.
Report miscategorization if you think ESET should not block a specific website.

Endpoint users: Exclude a safe website on an individual workstation in ESET endpoint products.

ESET PROTECT users: Unblock a safe website on an endpoint using ESET PROTECT (8.x–10.x) or ESET PROTECT Cloud

Mac users: View instructions for ESET Cyber Security products.

Open the main program window of your ESET Windows product.
Press the F5 key to open Advanced setup.
Click Web access protection. Expand URL list management and click Edit next to Address list.

Click Add in the Edit list window. Type the website or domain you want to exclude in the respective field, click OK → OK to save your changes, and exit the Advanced setup window.

For each website you add, be sure to either include "www." or a wildcard "*" symbol, as in "www.eset.com" or "*eset.com*".

Last Updated: Sep 8, 2023