[KB6993] Unblock a safe website on an individual workstation in ESET endpoint applications

Issue

  • A website that you know to be safe is being blocked by Web access protection
  • Exclude a URL address from content scan in Web access protection

Solution

Related solutions: ESET PROTECT or ESET PROTECT On-Prem users | Home or small office users

Before excluding a website

Excluding a website poses a security risk. You should only exclude websites from malware content scanning if instructed by ESET Technical Support or if you are sure the website is safe.

Best practices:

  • Only exclude a website for a specific period
  • Do not exclude websites where you provide sensitive information (such as banking websites)
  • Do not disable real-time file system protection while downloading and running files from excluded websites
  • Report miscategorization if you think ESET should not block a specific website

  1. Open the main program window of your ESET Windows endpoint application.

  2. Press the F5 key to access Advanced setup.

  3. Click Protections → Web access protection and click Edit next to Address list.

  4. Select List of addresses excluded from content scan and click Edit.

  5. Click Add, type the URL address into the blank field, and click OK → OK.

  6. Click OK → OK to save your changes and exit Advanced setup.

Last Updated: Apr 15, 2026

Additional resources

User guides

ESET Forum

YouTube videos
ESET Support News ESET Customer Advisories ESET Status Portal ESET Technical Support

Existing customer?