[KB6993] Unblock a safe website on an individual workstation in ESET endpoint products (9.x – 10.x)


  • A website that you know to be safe is being blocked by Web Access Protection
  • Exclude a web address from being checked in Web Access Protection
  • Allow access to a known safe website

I am a Home user


 ESET Security Management Center (ESMC) users: Perform these steps in ESMC

Before excluding a website

Excluding a website poses a security risk. An experienced system administrator can configure this if instructed by ESET Technical Support.

Best practices:

  • Exclude a website for a specific period only.
  • Do not exclude websites where you provide sensitive information (such as banking websites).
  • Do not disable real-time file system protection while downloading and running files from excluded websites.
  • Report miscategorization if you think ESET should not block a specific website.

  1. Open the main program window of your ESET Windows product.

  2. Press the F5 key to access Advanced setup.
  3. Expand Web and Email → Web access protection → URL Address Management and then click Edit next to Address list.
Figure 1-1
  1. Select List of addresses excluded from content scan and click Edit.
Figure 1-2
  1. Click Add.

  2. Type the URL address into the blank field and click OK.
Figure 1-3
  1. In the Edit list window, click OK.
Figure 1-4
  1. In the Address list window, click OK.
Figure 1-5
  1. In the Advanced setup window, click OK. The blocked website is now accessible.
Figure 1-6