[KB8365] Unblock a safe website on an endpoint using ESET PROTECT or ESET PROTECT On-Prem


  • A website that you know to be safe is being blocked by Web Access Protection.
  • Exclude a web address from being reported by Web Access Protection
  • Allow access to a known safe website.


 Endpoint users: Perform these steps on individual client workstations

Before excluding a website

Excluding a website poses a security risk. An experienced system administrator can configure this if instructed by ESET Technical Support.

Best practices:

  • Exclude a website for a specific period only.
  • Do not exclude websites where you provide sensitive information (such as banking websites).
  • Do not disable real-time file system protection while downloading and running files from excluded websites.
  • Report miscategorization if you think ESET should not block a specific website.
  1. Open ESET PROTECT or ESET PROTECT On-Prem Web Console in your web browser and log in.

  2. Click Policies and select the ESET product for the desired policy.

    Figure 1-1
  3. Right-click the policy name and select Edit.

    Figure 1-2
  4. Click Settings → Web and Email and click Web access protection.

    Figure 1-3
  5. Expand URL Address Management and click Edit.

    Figure 1-4
  6. Select List of addresses excluded from content scan and click Edit.

    Figure 1-5
  7. Click Add.

    Figure 1-6
  8. Type the URL address into the blank field and click OK.

    Figure 1-7
  9. In the Edit list window, click Save.

    Figure 1-8
  10. In the Address list window, click Save.

    Figure 1-9
  11. Click Finish. The blocked website is now accessible.

    Figure 1-10