[KB8365] Unblock a safe website on an endpoint using ESET PROTECT or ESET PROTECT On-Prem

Endpoint users: Perform these steps on individual client workstations

Excluding a website poses a security risk. An experienced system administrator can configure this if instructed by ESET Technical Support.

Best practices:

Exclude a website for a specific period only.
Do not exclude websites where you provide sensitive information (such as banking websites).
Do not disable real-time file system protection while downloading and running files from excluded websites.
Report miscategorization if you think ESET should not block a specific website.

Open ESET PROTECT or ESET PROTECT On-Prem Web Console in your web browser and log in.
Click Policies and select the ESET product for the desired policy.

Figure 1-1
Right-click the policy name and select Edit.

Figure 1-2
Click Settings → Web and Email and click Web access protection.

Figure 1-3
Expand URL Address Management and click Edit.

Figure 1-4
Select List of addresses excluded from content scan and click Edit.

Figure 1-5
Click Add.

Figure 1-6
Type the URL address into the blank field and click OK.

Figure 1-7
In the Edit list window, click Save.

Figure 1-8
In the Address list window, click Save.

Figure 1-9
Click Finish. The blocked website is now accessible.

Figure 1-10