[KB3260] Exclude a safe website from being blocked in ESET Cyber Security or ESET Cyber Security Pro

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Excluding a website poses a security risk. If instructed by ESET Technical Support, an experienced system administrator can configure this.

Best practices:

Only exclude a website for a specific period.
Do not exclude websites where you provide sensitive information (such as banking websites).
Do not disable real-time file system protection while downloading and running files from excluded websites.
Report miscategorization if you think ESET should not block a specific website.

Open ESET Cyber Security or ESET Cyber Security Pro. How do I open my ESET product?
Click the Setup → Enter application preferences.

Figure 1-1
Click the image to view larger in new window

Click URL Lists, make sure that Excluded URL is selected from the Address List drop-down menu and then click Add.

Figure 1-3

Enter the website or domain you want excluded in the Mask field and click OK (for each website you add, be sure to either include "www." or a wildcard "*" symbol, as in "www.eset.com" or "*eset.com").

Figure 1-4
Your changes will automatically be saved. Exit the Web Protection window when you are finished.

Last Updated: Sep 27, 2023