Issue
- File-level scanning of some email servers, backup software, gaming applications or similar is causing abnormal system behavior
- Exclude specific applications or folders from Real-time file system protection and all scan activity (Startup scan, On-access scanning and Computer [On-demand] scanning)
- Processes Exclusions
- Detection Exclusions
Solution
-
Press the F5 key to open Advanced setup.
-
Click Detection Engine, expand Exclusions and click Edit next to Performance Exclusions.
Figure 1-1
- Click Add → Browse (...).
Figure 1-2
- Use the directory tree to browse for the file or folder you want to exclude, select it, and click Open.
Figure 1-3
- Click OK → OK to save the exclusion.
![](/storage/IMAGES/en/4288_KB2769/ESU/KB2769Fig1-4i.png)
If you are still experiencing issues with your app, you may need to exclude the app from Web access protection if it connects to the internet.
Exclude a safe website from being blocked by Web Access Protection in ESET home and small office products for Windows.