Issue
- File-level scanning of some email servers, backup software, gaming applications or similar is causing abnormal system behavior
- Exclude specific applications or folders from Real-time file system protection and all scan activity (Startup scan, On-access scanning and Computer [On-demand] scanning)
- Processes Exclusions
- Detection Exclusions
Details
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Your ESET product is unable to scan these file entries.
- The file is password protected (for example, there are multiple user profiles on the computer)
- The file is a Windows system or program file
- The file is currently in use by other programs or background processes
Windows uses and locks certain files from startup until shutdown. These files and any others running in memory cannot be used by or tampered with by other programs, including ESET products or potential malware. ESET scans these files during startup and again during shutdown to ensure that they are not corrupt. If a locked file contains a threat, it will appear in red text in the scan log–files displayed in yellow are noted for informational purposes only and do not pose a threat to your system.
Solution
Press the F5 key to open Advanced setup.
Click Detection Engine, expand Exclusions and click Edit next to Performance Exclusions.
Figure 1-1 Click Add → Browse (...).
Figure 1-2
Use the directory tree to browse for the file or folder you want to exclude, select it and click Open.
Figure 1-3 Click OK → OK to save the exclusion.
Figure 1-4
If you are still experiencing issues with your app, you may need to exclude the app from Web access protection if it connects to the internet.
Exclude a safe website from being blocked by Web Access Protection in ESET Windows home and small office products.
