How do I get my License Key? (Home users)

Issue

  • You need to convert your existing ESET-issued Username and Password to a License Key to activate the following products:

    • ESET Smart Security 9

    • ESET NOD32 Antivirus 9

    • ESET Cyber Security 6

    • ESET Cyber Security Pro 6

  • You do not have your License Key

  • The Username and Password field in your ESET product are greyed out

Details

How does license conversion work?

Version 8 and earlier ESET home products use an ESET-issued Username and Password for activation. Version 9 products use a License Key. If you recently upgraded to version 9, or do not have your License Key, you can use my.eset.com to convert your existing Username and Password to a License Key. Converting your credentials will not affect your existing ESET products—both your Username/Password and License Key will remain valid.

Frequently asked questions:

  • If I convert my Username and Password to a License Key, do I need to upgrade all my ESET products?

    No, your Username and Password will continue to function as normal in ESET products that use these credentials. If, after renewing your license you receive a new License Key, but require a Username and Password for use with older ESET products, it is possible to convert the License Key for usage with these older products.

  • Do I need to convert my Username and Password into a different License Key for each ESET product that I use?

    No. After you receive your License Key, it can be used for all your ESET home products.

  • Do I need to activate my ESET product again after upgrading from an older version?

    No. However, we recommend that you get your License Key now because you may need it in the future.

  • How can I use my License Key in ESET Smart Security 9 or ESET NOD32 Antivirus 9?

    After a successful installation, you will be prompted to activate your product with your License key. For more information please refer to the following ESET Online Help topics:

 

Solution

Follow the steps below to convert your existing Username and Password to a License Key:

  1. Locate the ESET-issued Username and Password you want to convert to a License Key. These credentials were sent to you in an email when you originally purchased your ESET product(s).

  2. Visit our Convert legacy license credentials page.

  1. Enter your Username and Password into the Username and Password fields, respectively, and then click Convert.

Invalid credential information:

If you receive the notification "We could not find a license for the credentials you entered," we recommend that you recover your license information and verify that you are entering it correctly.

Figure 1-1
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  1. Your new License Key will be provided in the following window. Additionally, you will receive an email from ESET containing your new License Key.

Figure 1-2
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