Issue
Solution
ESET PROTECT On-Prem
When connecting to the hostname using the existing policy fails, the agent will connect to the previous working hostname. ESET PROTECT On-prem will report a "Device is using a failover connection" alert to advise users to fix the connection issue.
To update the connection, create a new policy with the correct Server IP/hostname in the Servers to connect to field and assign it to the affected agents.
ESET PROTECT
After migrating from ESET PROTECT On-Prem to ESET PROTECT, the "Device is using a failover connection" alert appears when Agent policies are migrated to ESET PROTECT. Agent policies in ESET PROTECT On-Prem contain the Servers to connect to setting, which is not available in ESET PROTECT. Using the migrated policy, the Agent tries to connect to the original ESET PROTECT On-Prem server, which is no longer available, triggering the alert.
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Open ESET PROTECT in your web browser and log in.
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Unassign all ESET Management Agent policies that were migrated from ESET PROTECT On-Prem.
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Click Quick Links → Download Migration Policy....
Figure 1-1 -
Import the migration policy.
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Assign the imported migration policy to computers with the "Device is using a failover connection" alert.
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We recommend creating and assigning new policies in ESET PROTECT and deleting migrated Agent policies from ESET PROTECT On-Prem.
