Solution

Due to recent changes in the Android OS by Google, you may experience the following issues in ESET Mobile Security for Android or ESET Endpoint Security for Android:

  • Modified Wipe command: to ensure data security on devices with Android 6 (Marshmallow) and later, the Wipe command has been changed to behave the same way as an enhanced factory reset.
  • If you have an active app on your device that has screen overlay permissions on your device with Android 6 (Marshmallow) and later, you will be unable to grant permissions to any other app including your ESET product. To enable permissions for your ESET product, you must disable screen overlay permissions for the app.

Permission settings for Android 6 (Marshmallow)

If you receive the message "Screen overlay detected" after granting permissions in your ESET mobile product for Android, update your overlay settings to resolve the issue.