[KB7174] Repair the Full Disk Encryption Master Boot Record using the Recovery Tool

Issue

ESET Endpoint Encryption (EEE) Client and EEE Server are separate products from ESET Full Disk Encryption (EFDE)

The article below applies only to the EEE Client or EEE Server and not EFDE.

Visit What's new in ESET Full Disk Encryption to view EFDE content.

  • The Master Boot Record (MBR) was overwritten, and the Full Disk Encrypted (FDE) system did not display the pre-start login screen
  • You need the Recovery Tool to rebuild the MBR

Solution

I. Download and create the ESET Recovery Media Creator

  1. Complete the steps in Section I.

  2. After Section I is complete, return to this article and create the Recovery Media log files


II. Create Recovery Media log files

  1. Insert the ESET Recovery USB drive and boot the workstation from the USB.

  2. Select Attempt MBR Repair.

    Figure 1-1
  3. Click Yes.

    Figure 1-2
  4. Allow the search to complete.

    Figure 1-3
  5. Click Yes.

    Figure 1-4
  6. Click OK.

    Figure 1-5
  7. Click Finish.

    Figure 1-6