[KB7174] Repair the Full Disk Encryption Master Boot Record using the Recovery Tool

Issue

ESET Endpoint Encryption Client and ESET Endpoint Encryption Client Server are separate products from ESET Full Disk Encryption

The article below applies only to the ESET Endpoint Encryption Client or ESET Endpoint Encryption Server and not ESET Full Disk Encryption.

Visit ESET Full Disk Encryption support to view ESET Full Disk Encryption content.

  • The Master Boot Record (MBR) was overwritten, and the Full Disk Encrypted (FDE) system did not display the pre-start login screen
  • You need the Recovery Tool to rebuild the MBR

Solution

I. Download and create the ESET Recovery Media Creator

  1. Complete the steps in Section I.

  2. After Section I is complete, return to this article and create the Recovery Media log files


II. Create Recovery Media log files

  1. Insert the ESET Recovery USB drive and boot the workstation from the USB.

  2. Select Attempt MBR Repair.

    Figure 1-1
  3. Click Yes.

    Figure 1-2
  4. Allow the search to complete.

    Figure 1-3
  5. Click Yes.

    Figure 1-4
  6. Click OK.

    Figure 1-5
  7. Click Finish.

    Figure 1-6

Chat with ESET AI Advisor for support