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Create a log of all connections blocked by the ESET Firewall

Issue

  • ESET technical support has requested a firewall log

Solution

Version 8.x (and earlier) users: Click here for instructions

I. Activate logging of blocked connections

  1. Open the main program window of your ESET Windows product.

  2. Press the F5 key to access Advanced setup.
  1. Click ToolsDiagnostics.
  1. Click the slider bar next to Enable Firewall advanced logging and then click OK.

Figure 1-1

  1. With logging enabled, repeat the action that is blocked by the firewall and then continue to Part II.

 

II. Download and Run the ESET Log Collector tool

The ESET Log Collector will create the firewall log along with other logs to help ESET technical support resolve your issue quickly.

  1. Download and run the ESET Log Collector tool.
     
  2. Include the log file that the tool produces in your email response to ESET technical support. If you have not already opened a case with ESET technical support, complete a technical support support request and submit the file you just saved to ESET technical support for analysis.
     
  3. To stop recording logs of all blocked connections, repeat the steps in the Activate logging of the Personal firewall section and click the slider bar next to Enable Personal firewall advanced logging to disable it in step 4.
Disable advanced logging when you have finished 

Make sure you disable advanced logging after you collect the logs you need. It will generate a huge file if you forget to disable it.

Version 8.x (and earlier) users

Video tutorial


I. Activate logging of blocked connections

  1. Open ESET Smart Security. How do I open my ESET product?

  2. Press F5 to access the Advanced setup tree.

  3. Expand NetworkPersonal firewall and click IDS and advanced options.

  4. In the IDS and advanced options section, expand Troubleshooting and select the check box next to Log all blocked connections. Click OK to save your changes.

Figure 3-1

  1. With logging enabled, repeat the action that is blocked by the firewall. For step-by-step instructions to export a log of all blocked connections, continue to the next section.

II. Export the log file

  1. In the main program window, click ToolsLog files.

Figure 4-1

  1. Select Personal firewall from the Log drop-down menu.

  2. Right-click the most current event and select Export from the context menu.

Figure 4-2

  1. In the Save As window type a name for your log file (for example, FW_ALL_BLOCKED_log.txt) into the File name field and select your Desktop as the save destination.

  2. Select Text file (*.txt) from the Save as type drop-down menu and click Save to finish.

  3. If you have not already opened a case with ESET technical support, complete a technical support support request and submit the file you just saved to ESET technical support for analysis.

  4. To stop recording logs of all blocked connections, repeat the steps under Activate logging of the Personal firewall and deselect the check box next to Log all blocked connections in step 4.



 


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