Issue
- Create a log of all connections blocked by the ESET firewall in ESET Endpoint Security
- Enable advanced logging of the Network protection in ESET Endpoint Security and ESET Endpoint Antivirus
- I. Activate logging of blocked connections in ESET PROTECT or ESET PROTECT On-Prem
- II. Download and run the ESET Log Collector tool
Solution
I. Activate logging of blocked connections in ESET PROTECT or ESET PROTECT On-Prem
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Open ESET PROTECT or ESET PROTECT On-Prem in your web browser and log in.
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Click Policies, select the desired Built-in policy and then select the policy that you want to modify. Click Actions → Edit.
Figure 1-1
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Click Settings → Troubleshooting. Expand Advanced logging and enable the Enable Network protection advanced logging toggle.
Figure 1-2
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Click Assign → Assign.
Figure 1-3
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Select the check boxes next to each computer or group you want this policy assigned to and click OK.
Figure 1-4
II. Download and run the ESET Log Collector tool
The ESET Log Collector will create the firewall log along with other logs to help ESET technical support resolve your issue quickly.
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Include the log file that the tool produces in your email response to ESET technical support. If you have not already opened a case with ESET technical support, complete a technical support request and submit the file you just saved to ESET technical support for analysis.
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To stop recording logs of all blocked connections, repeat the steps in the Activate logging of the firewall section and disable Enable network protection advanced logging. Click Finish. If advanced logging is not disabled, it will generate a large log file.
Figure 1-5
