[KB7955] Enable network protection advanced logging in ESET endpoint applications for Windows using ESET PROTECT or ESET PROTECT On-Prem

Issue

• Create a log of connections blocked by the ESET firewall on devices with an ESET endpoint application
• Enable advanced network protection logging on devices with an ESET endpoint application using ESET PROTECT or ESET PROTECT On-Prem
• Activate logging of blocked connections on devices with an ESET endpoint application using ESET PROTECT or ESET PROTECT On-Prem

Solution

Related solution: Endpoint users

1. Open the ESET PROTECT Web Console.

2. Open the policy assigned to the devices for which you want to enable network protection advanced logging.

3. Click Settings → Troubleshooting. Expand Advanced logging and enable the Enable Network protection advanced logging toggle. Click Finish.

   

4. On the client devices, collect logs with ESET Log Collector. Share the log file with ESET Technical Support: If you already have a case open with ESET Technical Support, you can submit the log files as an email attachment when you respond to ESET. If you do not have a case open, contact ESET Technical Support.

5. Stop recording the logs: Disable the the Enable Network protection advanced logging toggle in the policy detail and click Finish.