[KB7442] Solution for ESET endpoint products 5.x
Issue
- ESET had identified an issue in earlier versions of our Windows business products
- Computer was not restarted
- Computer was restarted
Details
Click to expand
ESET has identified that our kernel has a problem with verification of the timestamp of an already expired certificate (expired by 7th Feb 2020). This method fails and our modules in older, legacy versions, are declared as untrusted and are not loaded. This mechanism ensures that no untrusted library is loaded.
As a result, the affected versions fail to load modules (Firewall, HIPS, Updated, Device Control, Web and Email protection) and are not functional, and the protection is not functional.
Solution
Computer was not restarted
If the computer has not been restarted ESET Endpoint product yet, make sure you have Antivirus and antispyware module update (version 1559.4) listed in Installed components. This module ensures protection and enables an upgrade to the latest version.
- Open the main program window of your Windows ESET product.
- Click Help and Support → About ESET Endpoint Security → Installed components.
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- If the version of the Antivirus and antispyware module update is 1559.4, your ESET product has been successfully updated.
- If the version of Antivirus and antispyware module update is not 1559.4, contact ESET Technical Support in your region for download files of version 5.0.2272.7.
Computer was restarted
If you have restarted your computer with ESET Endpoint product 5.x, use the fixing tool.
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After successfully applying the fix tool, ESET Endpoint Antivirus/ESET Endpoint Security 5.0.2272.7 is installed on your computer.
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Uninstall version 5.0.2272.7.
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Install the latest version of ESET Endpoint Antivirus / ESET Endpoint Security.
If you are having any concerns or questions, or are unable to upgrade to the latest version, contact ESET Technical Support in your region.
