Issue

We would like to inform you that we have identified an issue in older versions of the product of our Windows business products.

Details

ESET has identified that our kernel has a problem with verification of the timestamp of an already expired certificate (expired by 7^th Feb 2020). This method fails and our modules in older, legacy versions, are declared as untrusted and therefore are not loaded. This mechanism ensures that no untrusted library is loaded.

As a result, the affected versions fail to load modules (Firewall, HIPS, Updated, Device Control, Web and Email protection) and are not functional, therefore the protection is not functional.

Solution

The following solutions are available:

1. If you have not restarted your computer with ESET Endpoint product yet, make sure you have Antivirus and antispyware module update (version 1559.4) listed in Installed components. This module ensures protection and allows for subsequent upgrade to the latest version, which is required step to fully mitigate the situation.

Then, upgrade to the latest version:

• Install ESET Endpoint Antivirus 5.0.2272.7 or ESET Endpoint Security 5.0.2272.7

2. If you have restarted your computer with ESET Endpoint product 5.x, use the fixing tool. If you have successfully applied the fix tool, ESET Endpoint Antivirus/ESET Endpoint Security 5.0.2272.7 is installed on your computer and it is fully functional. Next step is to upgrade by uninstalling version 5.0.2272.7 and installing the latest version ESET Endpoint Antivirus 7.2.2055.0 / ESET Endpoint Security 7.2.2055.0 or also available on the ESMC repository, if possible.

If you are having any concerns or questions – or are unable to upgrade to the latest versions - do not hesitate to contact ESET Technical Support in your region.