Issue

Solution

1. Uninstall any non-ESET antivirus software on your new computer or device.

   It is very important that you uninstall any antivirus software that is currently installed on the machine that you want to install ESET on.

   After identifying the antivirus product installed on your new computer or device (if any), uninstall it using one of the uninstallers from one of the following Knowledgebase articles:

   • Windows users: Uninstallers (removal tools) for common antivirus software
   •  Mac users: Uninstallers (removal tools) for common Mac antivirus software

2. Install your ESET product on your new computer or mobile device.

   Click the link for your ESET product to view a Knowledgebase article with step-by-step instructions:

   • ESET Internet Security, ESET Smart Security and ESET Smart Security Premium
   • ESET NOD32 Antivirus
   • ESET Cyber Security Pro / ESET Cyber Security
   • ESET Mobile Security for Android

3. Uninstall ESET from your old device.

Click the link for your ESET product to view a Knowledgebase article with step-by-step instructions:

• • Uninstall my Windows ESET home product
  • Uninstall or reinstall ESET Cyber Security or ESET Cyber Security Pro
  • Uninstall ESET Mobile Security for Android