Known issues with ESET products and Windows version 10
- Resolve common issues after upgrading to Windows 10 with ESET installed
This article applies to:
- ESET Smart Security Premium
- ESET Smart Security
- ESET Internet Security
- ESET NOD32 Antivirus
The latest versions of ESET home and business products can be used with Windows 10. If you currently use ESET products and are planning to upgrade to Windows 10 from an earlier version of Windows, we recommend that you upgrade to the latest available version of your ESET product before installing Windows 10.
See our Knowledgebase article for detailed information about upgrading to Windows 10 with specific ESET product versions installed.
ESET consumer products version 9 and later and business products version 5 and later are compatible with the latest Windows 10 version.
Known Issues with ESET Smart Security and ESET NOD32 Antivirus
If Windows Defender suggests you uninstall ESET (Anniversary Edition)
You are not required to disable ESET to use Windows 10. See our Knowledgebase article for details about Windows Defender behavior and why you should not uninstall ESET.
Windows 10 Insider Preview Program builds are not supported by ESET Smart Security and ESET NOD32 Antivirus versions 9 and 10
If you use the preview builds with ESET, HIPS will be disabled and you will receive the error "Communication with driver failed. HIPS is inactive."
"Error communicating with Kernel" is displayed after upgrading to Windows 10
To resolve this issue, make sure the ESET service is running. Click here for step-by-step instructions.
Known Issues with ESET Endpoint Security and ESET Endpoint Antivirus
Security Notifications are not displayed in the Windows 8 environment
This functionality is still in development for integration with the Windows 8 environment (graphical user interface) and will be functional in future ESET releases. A service update will be distributed automatically to update existing products. Though notifications are not displayed, your computer's security is not affected negatively due to this issue.
Incorrect priority of 'ESET: Computer shutdown after scan' window
If you have enabled shutdown after running a Computer scan and you are running an application in the maximized mode (for example, Internet Explorer), the window is not displayed on the top. In this case, you will not be notified of the running application during the shutdown process.
ecmd.exe is not recognized as a trusted app
To run the ecmd.exe command line utility, click Yes in the Action Center dialog window.
Issues with Windows Updates in Windows 10
In Windows 10, Microsoft has introduced a revised Windows Update procedure. This new procedure involves more granular application of updates for individual components, and can cause your ESET program to indicate that updates are required after required updates have already been installed. Click here for instructions to eliminate these notifications.