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Exclude files or folders from scanning in ESET Windows home products

Issue

  • This article applies to the following products:
    • ESET Smart Security Premium
    • ESET Smart Security
    • ESET Internet Security
    • ESET NOD32 Antivirus
       
  • File-level scanning of some email servers, backup software, gaming applications, etc. is causing abnormal system behavior
     
  • Exclude specific applications or folders from Real-time file system protection and all scan activity (Startup scan, On-access scanning and Computer (On-demand) scanning)

  Are you a Mac user?

Solution

Video tutorial

  1. Open your Windows ESET product.
     
  2. Click Setup → Computer protection.

    Figure 1-1

  3. Click the gear icon next to Real-time file system protection and select Edit exclusions from the context menu.

    Figure 1-2

  4. Click Add → Browse (...).

    Figure 1-3

  5. Use the directory tree to browse for the file or folder you want to exclude, select it, and then click OK.

    Figure 1-4

  6. Click OK → OK to save the exclusion.

    Figure 1-5

Using wildcards

To exclude the contents of an entire folder or a file, use the * symbol at the end of the full filepath. For example, to exclude scanning of all applications in the "april" folder, you would type C:\temp\2017\april\*.exe in the Exclusion field. To exclude scanning of applications named "app" in the "april" folder, you would type C:\temp\2017\april\app*.exe. For additional information about using wildcards to exclude files or folders from scanning, press F1 from the Add exclusion window. 

If you are still experiencing issues with your application, it is possible that you need to exclude it from Web access protection if it connects to the internet. Exclude a safe website from being blocked by Web Access Protection.

 



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