Issue
- Determining if your computer is infected by a virus or malware
Solution
Symptoms of malware affecting currently installed ESET products:
- Your ESET product is disabled for no reason and cannot be restarted
- A threat is discovered or the red ESET Threat Detected window keeps appearing
- You receive frequent alerts from your ESET Personal firewall about an unknown program
- You receive pop-up alerts from rogue antivirus programs claiming that you are infected with multiple viruses
Symptoms of computer malware that affect the internet:
- You may receive the error "Internet Explorer could not display the page" when attempting to access certain websites
- Your web browser (for example, Microsoft Internet Explorer, Mozilla Firefox, Google Chrome) freezes, hangs or is unresponsive
- Your web browser's default homepage is changed
- Access to www.eset.com is blocked
- You get redirected to web pages other than the one you intended to go to
- You receive numerous web-browser pop-up messages
- Strange or unexpected toolbars appear at the top of your web browser
Malware symptoms that affect system performance:
- Your computer runs slower than usual
- Your computer freezes, hangs or is unresponsive
- There are new icons on your Desktop that you do not recognize
- Your computer restarts by itself (but not a restart caused by Windows Updates)
- You see unusual error messages (for example, messages saying there are missing or corrupt files folders)
- You are unable to access the Control Panel, Task Manager, Registry Editor or Command Prompt.
Symptoms of malware in email:
- You receive messages in your mailbox without a sender address or subject
- People receive spam email from your email address with a third-party email program installed (for example, Microsoft Outlook, Outlook Express/Windows Mail, Windows Live Mail and Mozilla Thunderbird)
