[KB5547] Uninstall your ESET home product in Windows 10

Issue

  • You receive error code 2502 or 2503 while uninstalling ESET Windows home products on Windows 10
Error code 2502 or 2503

In some cases, you can resolve this error using Microsoft's System File Checker.

Details

Solution

 Are you a Windows 8 user?

 Are you a Windows 7 user?

  1. Press the Windows key + R on your keyboard, type control panel in the Open field and click OK.

    Figure 1-1
  2. Confirm that Category is selected next to View by and click Uninstall a program.

    Figure 1-2
  3. Double-click your ESET product to open the Setup Wizard. Click Next to start the wizard. Depending on when you installed your ESET product, the Setup Wizard may also read "ESET Internet Security" or "ESET NOD32 Antivirus".

    Figure 1-3
  4. If you have set a system settings password or a Parental Control password, type or copy/paste it in the Password field and click Next.

    Figure 1-5
Lost settings password

If you set the settings password and do not know the password, use the ESET unlock tool before uninstalling.

  1. Click Remove → Remove.

    Figure 1-6
  2. If you need to reinstall your ESET product, see one of the following Knowledgebase articles: