In some cases, the root certificate is not properly imported during the ESET security products installation. This issue is often resolved by disabling and then re-enabling SSL protocol filtering. To do so, follow the steps below:
Press the F5 key to open Advanced Setup.
Click Web and email, expand SSL/TLS, click the toggle next to Enable SSL/TLS protocol filtering to disable it and then click OK.
Press the F5 key to access Advanced setup.
Click Web and email, expand SSL/TLS, click the toggle next to Enable SSL/TLS protocol filtering to re-enable it, and then click OK.
You should now be able to access web pages that use SSL certificates without interference. If the issue persists, you can follow the steps in the next section to temporarily disable SSL protocol filtering to continue browsing without interruption.
Press the F5 key to open Advanced Setup.
Click Web and email, expand SSL/TLS, click the toggle next to Enable SSL/TLS protocol filtering, and click OK.
You should now be able to access web pages that use SSL certificates without interference.
Contact ESET Technical Support.