Issue

• Secured websites/web pages do not load with ESET security product installed 
• When accessing a secured website/web page, the page does not fully load; it remains white and blank
• Solution 1: Set SSL/TLS scanning to Interactive mode
• Solution 2: Import website certificate

Solution

Solution 1: Set SSL/TLS scanning to Interactive mode

1. Open the main program window of your ESET Windows product.

2. Press the F5 key to open Advanced setup.

3. Click Web and Email, expand SSL/TLS and select Interactive mode from the SSL/TLS protocol filtering drop-down menu. Click OK.

4. Re-open your web browser and attempt to access the website. For each ESET window that appears, select the option Always perform this action and click Ignore.

5. Continue this process until you are able to fully access the secured website. When you are finished, change the SSL/TLS protocol filtering mode back to Automatic mode.

   For additional information about SSL/TLS scanning options, visit our Online Help topic.

If the website does not load, continue to Solution II below.

Solution 2: Import website certificate

1. Open the main program window of your ESET Windows product.

2. Press the F5 key to open Advanced setup.

3. Click Web and Email, expand the SSL/TLS section and click Edit next to List of known certificates. 

4. In the List of known certificates window, click Add. In the Add certificate window, click URL.

5. Copy the URL of the website whose certificate you are importing and paste it into the URL address field. Click OK to close the Load certificate from URL window. In Scan action section select Ignore and click OK to close the Add certificate window.

6. The newly added certificate will be displayed in the List of known certificates window. Click OK to close the window and click OK again to exit Advanced setup.

7. Re-open your web browser and verify that you can access the secured site.