[KB6004] Secured websites do not load with ESET installed

Issue

  • Secured websites/web pages do not load with ESET installed
  • When accessing a secured website/web page, the page does not fully load; itremains white andblank

Solution

Solution I: Set SSL/TLS scanning to Interactive mode

  1. Open the main program window of your ESET Windows product.

  2. Press the F5 key on your keyboard to accessAdvanced setup.
  3. ClickWeb andEmailandexpandSSL/TLS.
  4. From theSSL/TLS protocol filteringdrop-down menu, selectInteractive modeandclickOK.

Figure 1-1

  1. Re-open your web browser and attempt to access the website. For each ESET window that appears, select the optionAlways perform this actionand then clickIgnore.
  2. Continue this process until you are able to fully access the secured website. When you are finished, change the SSL/TLS protocol filtering mode back toAutomatic mode.

    For additional information about SSL/TLS scanning options, visit our Online Help topic.

If the website does not load, continue to solution II below.


Solution II:Import website certificate

  1. Open the main program window of your ESET Windowsproduct.

  2. Press the F5 key on your keyboard to accessAdvanced setup.
  3. ClickWeb andEmailand then expand theSSL/TLSsection.
  4. ClickEditnext toList of known certificates.

Figure 2-1

  1. In theList of known certificateswindow, clickAdd. In theAdd certificatewindow, clickURL.

Figure 2-2
Click the image to view larger in new window

  1. Copy the URL of the website whose certificate you are importing and paste it inthe URL address field. Click OK to close the Load certificate from URL window andclick OKagain to close the Add certificate window.

Figure 2-3

  1. The newly added certificate will be displayed in the List of known certificates window. Click OK to close the window andclick OKagain to exit Advanced setup.

Figure 2-4

  1. Re-open your web browser and verify that you can access the secured site.