Issue
- When accessing a secured website, the page does not fully load; it remains white and blank
- Set SSL/TLS scanning to Interactive mode
- Import the website certificate
Solution
Set SSL/TLS scanning to Interactive mode
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Press the F5 key to open Advanced setup.
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Click Protections, scroll down and expand SSL/TLS.
Figure 1-1 -
Click the SSL/TLS mode drop-down menu and select Interactive. Click OK.
Figure 1-2 -
Re-open your web browser and attempt to access the website. For each ESET window that appears, select Always perform this action and click Ignore.
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Continue this process until you can fully access the secured website. When finished, change the SSL/TLS mode back to Automatic.
For additional information about SSL/TLS scanning options, visit this Online Help topic.
If the website does not load, continue to the Import the website certificate section below.
Import the website certificate
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Press the F5 key to open Advanced setup.
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Click Protections, scroll down and expand SSL/TLS.
Figure 2-1 -
Click Edit next to Certificate rules.
Figure 2-2 -
In the Certificate rules window, click Add.
Figure 2-3 -
In the Add certificate window, click URL.
Figure 2-4 -
Copy the URL of the website whose certificate you are importing, paste it into the URL address field and click OK. In the Scan action section, select Ignore and click OK.
Figure 2-5 -
The Certificate rules window will display the newly added certificate. Click OK to close the window, then click OK again to save the changes.
Figure 2-6 - Re-open your web browser and verify that you can access the secured website.
