[KB2727] Take a screenshot on Windows, macOS, Android or iPhone

Issue

Solution

This article demonstrates how to take a screenshot, which can be attached to an email response to ESET Technical Support. Screenshots help ESET representatives better understand and resolve your issue.

To open a case with ESET Technical Support, submit a support request form.

Submit screenshots as image files

Submit screenshots in their original image format (.jpg, .bmp, .png, etc.), as an attachment to your email response to ESET Technical Support.

Do not copy/paste the screenshots into the body of the email or submit them using a PDF, Office Document or other document (non-graphic) formats.

Take a screenshot on Windows

Press the Windows key + PrintScreen (or PrtSc). This takes a screenshot of your entire screen, including screens from multiple monitors. The screenshot is saved to Pictures/Screenshots in your user directory (C:/Users/%username%/Pictures/Screenshots).

To access your screenshot, press the Windows key + E to open a File Explorer window and browse to Pictures/Screenshots.

Take a screenshot on macOS

Press Command + Shift + 3 on your keyboard. This takes a screenshot of your entire screen, including screens from multiple monitors. The screenshot is saved to your desktop with the name Screen shot [date] at [time]. For more information, visit the official Apple Support site.

Take a screenshot on Android

Press and hold the Power and Volume down buttons at the same time until an animation plays to indicate that your screen has been saved.

Take a screenshot on iPhone

For instructions on how to take a screenshot on different iPhone models, visit the official Apple Support site.

Last Updated: Oct 21, 2026

Additional resources

User guides

ESET Forum

YouTube videos
ESET Support News ESET Customer Advisories ESET Status Portal ESET Technical Support

Existing customer?