[KB7898] ESET HOME FAQ and troubleshooting

Solution

FAQ | Troubleshooting

FAQ

1. What is the difference between ESET HOME and the e-store?
   The e-store is a digital marketplace where you can purchase ESET products or subscriptions. The ESET HOME connects multiple features to help you navigate and get the most out of your ESET products for homes.
   
   
2. How do I enable two-factor authentication (2FA) with the ESET HOME mobile application?
   Set up two-factor authentication in ESET HOME. Read more about 2FA for ESET HOME.
   
   
3. What do the device security status notifications mean?
   See the details about the different device security statuses.
   
   
4. How do I enable auto-renewal for my product subscriptions?
   See the details on how to enable auto-renewal for product subscriptions.
   
   
5. What do I do if I receive a suspended subscription notification?
   See how to resolve the “Subscription notification” via payment information update in ESET HOME and ESET Windows home products.
   
   
6. Can I download and activate ESET products directly from ESET HOME?
   Yes, from your ESET HOME account, you can download and activate the ESET security product, or share the installer via email. If you do not have an ESET HOME account, read how to create it. Read more about the ESET security product integration with ESET HOME or see our Online Help topic.
   
   
7. Can I download and activate ESET macOS products from ESET HOME?
   Yes, you can download ESET Cyber Security and ESET Cyber Security Pro directly from ESET HOME. However, currently there is a limitation on activating your ESET macOS product. You can activate protection on macOS devices, but they will not appear as connected devices in your ESET HOME account. This means you will not see their security status in ESET HOME. This feature is not supported for macOS devices at the moment. 
   
   
8. Can I download and activate ESET Small Business Security from ESET HOME?
   Yes, you can download ESET Small Business Security from ESET HOME. For more information on ESET Small Business Security, visit our Knowledgebase or our Online Help guide. 

See the complete list of FAQs related to ESET HOME.

Troubleshooting

• A laptop was added to an ESET HOME account but is not visible in the online Anti-Theft portal.
• I cannot log in to an ESET HOME account.
• I need to change the settings in ESET HOME account.
• What to do if my computer is stolen?
• I forgot the password to ESET HOME account.
• I cannot add a new subscription.
• I cannot activate a device with my subscription.
• Resolve ACT or ECP errors during activation (Home users).
• ESET HOME displays "Leaked password" alert.