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Transfer my ESET business product to a new computer (Business users)

Issue

End of support for version 5.2 and 5.3 of ESET Remote Administrator

This article applies to version 5.x of Remote Administrator. ESET Remote Administrator version 5.3 is currently in limited support status and will soon be in Basic support status.

ESET Remote Administrator version 5.2 is currently in Basic support status and will soon reach End of Life status. End of life status for both of these versions is expected to occur in December 2019. After this date, the products will no longer receive detection updates to protect against malware.

  • Transfer or move your ESET business product to a new computer

Your ESET license file is required to activate your software after installation

Your ESET license file is in the license email you received after your original purchase/activation. If you have lost your license information, visit our lost license page.

 

Solution

If you do not use ESET Remote Administrator to manage your network

Perform these steps on individual client workstations

Transfer ESET business products between computers installed on your office network using ESET Remote Administrator (ERA)

  1. Uninstall any non-ESET antivirus software installed on your new computers.

    It is very important that you uninstall any antivirus software that is currently present on the machines that you are installing ESET on. After you have identified any existing antivirus product on your new computer, uninstall it using one of the uninstallers from the following Knowledgebase article:

  1. If you are migrating to a new ESET Remote Administrator server, migrate ESET Remote Administrator to your new server. If you are migrating a 6.x ERA server, follow the instructions in this Knowledgebase article.
    If you are not migrating your ERA server, skip this step and proceed to step 3.
  1. If you have a new license file for your ESET products, remove your existing license file and replace it with the new one.
     
  2.  Use ESET Remote Administrator to move client workstations to your new server.


 

Transfer ESET business products between computers (individual client workstations)

  1. Uninstall any non-ESET antivirus software on your new computer

    It is very important that you uninstall any antivirus software that is currently present on the machines that you are installing ESET on. After you have identified any existing antivirus product on your new computer, uninstall it using one of the uninstallers from the following Knowledgebase article:

  1. Install your ESET endpoint product on your new computer.
  1. Uninstall your ESET endpoint product from your old computer. Skip this step if your old computer is not working.

 



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