[KB7709] Install ESET PROTECT On-Prem (Windows)

Solution

Upgrading from an earlier version of an ESET remote management product?

This article only applies to new installations of ESET PROTECT On-Prem on networks where no previous ESET PROTECT On-Prem version was in use. Refer to the ESET PROTECT On-Prem Online Help guide for applicable upgrade procedures.

  1. Verify your system meets all requirements and software prerequisites.

  2. Download ESET PROTECT On-Prem.

  3. Run the installer.

  4. Select a language from the Language drop-down menu and click Next.

    Figure 1-1
  5. Select Install and click Next.

    Figure 1-2
  6. Read the End User License Agreement. If you agree, select I accept the terms in the license agreement. Deselect the check box next to Participate in product improvement program if you do not agree to send crash reports and telemetry data to ESET. If the check box is left selected, telemetry data and crash reports will be sent to ESET. Click Next.

    Figure 1-3
  7. Your network architecture will determine which components should be installed. Read the descriptions below and deselect the check box next to any components that you do not want to install. Click Next when you are done selecting components. Installation time will vary depending on your system configuration. If a prerequisite is not satisfied or an error occurs, follow the instructions from the installer to resolve any issues.

    • Microsoft SQL Server Express: If you have an existing Microsoft SQL or MySQL database to use for ESET PROTECT On-Prem, deselect this check box. To create a new Microsoft SQL Server Express database for ESET PROTECT On-Prem, leave this check box selected.

    • ESET PROTECT Web Console: Installs the Apache Tomcat service necessary for the ESET PROTECT Server to manage clients. We strongly recommend that you leave this check box selected. To use a custom HTTPS certificate for the ESET PROTECT Web Console, select the Add custom HTTPS certificate for the Web Console check box. If you do not select this option, a new keystore is generated automatically for Tomcat.

    • Rogue Detection Sensor: Install the ESET Rogue Detection Sensor, a component that helps locate unmanaged computers on your network. This allows you to deploy resources to allow for their management via ESET PROTECT On-Prem. We strongly recommend that you leave this check box selected.

    • ESET Bridge Proxy: We recommend deselecting this component if you are unsure whether it is needed on your network. ESET Bridge Proxy can deliver significant performance improvements on networks of roughly 40 computers or more. Using ESET Bridge Proxy will automatically create and apply several proxy-based policies for clients, which can affect your ability to download updates. You can install ESET Bridge Proxy later if you want.

    Figure 1-4
  8. You will be prompted to install Java or its implementation.

    Oracle JAVA SE 8 commercial license requirement

    Starting January 2019, Oracle JAVA SE 8 public updates for business, commercial or production use require a commercial license. If you do not purchase a JAVA SE subscription, you can transition to a no-cost alternative.

    See the supported versions of JDK.

    • If no Java or its implementation is installed on your machine, click Select a Java installation and follow the on-screen instructions. Read more about installing Java or its implementation.

      Figure 1-5
    • If Java or its implementation is already installed on your machine, select the desired installation path and click Install.

      Figure 1-6
  9. If errors are found during the prerequisites check, address them accordingly. Common errors include: 
    • Setup is not in valid state/Microsoft SQL Server Express: The installer may display this notification if the installer is corrupted. For example, some installer files are missing. Download and run the All-in-one installer again. It may also occur if the path to the All-in-one installer contains special characters—for example, letters with diacritics. Run the ESET PROTECT All-in-one installer from a path with no special characters.

    • .NET v4 is not installed: Install Microsoft .NET Framework.

    • There is only 32 MB free on a system disk: The installer may display this notification if your system does not have enough disk space for ESET PROTECT. Ensure at least 4,400 MB of free disk space is available to install ESET PROTECT and all its components.

  10. Wait for the installation to complete. In the ESET PROTECT Server Setup window, click Next.

    Figure 1-7
  11. If you chose to install Microsoft SQL Server Express in step 6, click Next to perform a database connection check and continue to step 12.

    Figure 1-8

    Users with a pre-existing database:

    1. Select the appropriate database type from the Database drop-down menu. Type the Database name, Hostname and Port, found in the SQL Server Configuration Manager, for your database into the appropriate fields. If you are using an MS SQL database, you can also select the Use Named Instance check box. This will allow you to use a custom database instance, including an MS SQL database installed in a Failover Cluster. Find more details in ESET Online Help. Type in a database administrator Username and Password and click Next.

    2. In the following screen, select Use existing user, type in the Database username and Password if one is used, and click Next.

      Figure 1-9
  1. Type a password for the ESET PROTECT Web Console. Record this password for use later, and then click Next.

    Figure 1-10
  2. In the Certificate information window, you can customize your Certification Authority. The only mandatory fields are Authority common name and Certificate validity. Type any information about your Certification Authority that you want to add. If you create a password, ensure that you record it because all client computers using this certificate will require that password to use the certificate. Click Next when you are finished.

    Figure 1-11
  3. Select Activate with License Key, type your License Key and click Next.

    Figure 1-12
  4. Click Install.

    Figure 1-13
  5. Click Finish.

    Figure 1-14
  6. If you selected to install the Rogue Detection Sensor, you will see the Installation Wizard for WinPcap driver. Select the Automatically start the WinPcap driver at boot time check box. 

  7. In the Installation successful window, click the link to open the ESET PROTECT Web Console. We recommend saving the ESET PROTECT Web Console to your browser's favorites. By default, the ESET PROTECT On-Prem installer will create a link to the Web Console in your Start menu.

    Figure 1-15

ESET PROTECT On-Prem does not provide threat protection for your server. We recommend that you install ESET Server Security for Microsoft Windows Server to protect your ESET PROTECT Server before you continue with the deployment of ESET solutions on your network. If you are performing a new installation of ESET PROTECT On-Prem, deploy the ESET Management Agent.