[KB3749] Upgrade to Windows 10 with ESET endpoint product installed

Issue

Solution

 Home usersClick here

Ensure a smooth upgrade to Windows 10

We strongly recommend that you upgrade to the latest version of your ESET product before upgrading to Windows 10. Updating your ESET endpoint product before upgrading to Windows 10 will help to make sure it is compatible with Windows 10 as well as keep your ESET product settings and license information intact.

To upgrade:

  1. Click here for instructions to check your product version.

  2. Upgrade your ESET endpoint product to the latest version.

ESET endpoint product compatibility with Windows 10

Product Compatible with Windows 10 Settings*
ESET Endpoint Security / ESET Endpoint Antivirus 7.x and later Yes, you can upgrade to Windows 10 now. See upgrade scenario 1 below. Yes
ESET Endpoint Security / ESET Endpoint Antivirus 6.5.2132.x and later Yes, you can upgrade to Windows 10, but the latest possible version of Windows 10 is version 1909 (or 19H2). See upgrade scenario 2 below. Yes
All earlier versions No, see upgrade scenario 3 below Yes

* Settings and license information retained

Windows 10 Education users:

Previous versions of ESET cannot be migrated to Windows 10 Education build. We recommend installing the latest version of ESET after upgrading to Windows 10 Education.


Upgrade scenarios

  1. I have version 7 of ESET Endpoint Security / ESET Endpoint Antivirus and want to upgrade to Windows 10—what should I do?

    You can upgrade to Windows 10 with your ESET product installed. All settings and license information will be kept.

  2. I have version 6 of ESET Endpoint Security / ESET Endpoint Antivirus 6.5.2132.x to latest version of 6.6.x and want to upgrade to Windows 10—what should I do?

    We recommend that you upgrade to the latest version of your ESET product and ensure that you are using the latest detection engine updates before upgrading to Windows 10.
    Windows 10 20H1 is no longer supported, however you can upgrade to Windows 10 with the Windows 10 build version up to 1909.
     
  3. I have a product version that is not approved for the upgrade to Windows 10. I still want to upgrade to Windows 10—what should I do?

    We recommend that you upgrade to the latest version of your ESET product and ensure that you are using the latest detection engine updates before upgrading to Windows 10.

You will be prompted to upgrade to the latest version of your ESET product after you upgrade to Windows 10.

Click OK to be redirected to a web page where you can download the latest version of your ESET product. All settings and license information will automatically be transferred. If you experience issues during the upgrade process, contact ESET Technical Support.

Figure 1-1

 


Known Issues

Known issues with ESET products and Windows 10