Issue
- ESET Technical Support has requested a Computer scan log
- You suspect that your computer is infected (slow or abnormal behavior)
- Scan your computer
- Threat found during a Computer scan
- Access other types of log files
Details
Click to expand
Computer scans should be performed to examine your computer for infiltrations. We recommend that a Computer scan be run at least twice a month, or more frequently for high-risk computers as part of routine security measures. Regular scanning can protect your computer against the following:
- Threats that were already present on your computer before your ESET product was installed.
- Dormant, potentially harmful files on your system that may have been undetectable by earlier virus definitions.
- Infections that occurred while the real-time scanner was disabled (possible only if turned off by the user).
In some cases, our analysts can more effectively troubleshoot your issue if they have access to the system logs created by your ESET product.
Solution
Business | 
macOS users | 
Android users
Scan your computer
-
Click Computer scan → Scan your computer. To pause or cancel a scan at any time, click the Pause
or Cancel 
icon.
Figure 1-1 -
After the scan completes, a summary window showing the number of scanned, infected, and cleaned objects is displayed. To view detailed results of the Computer scan log, click Show log.
Figure 1-2 -
In the Computer scan window, right-click the log and select Export all.
Figure 1-3 -
Select where to save the log and type a filename. In the Save as type drop-down menu, select Text file (*.txt) and click Save.
Figure 1-4 -
Attach the file to your email response to ESET Technical Support. If you do not have an open ticket with ESET Technical Support, create a request.
