[KB3195] Restore a quarantined file in ESET Windows home products (14.x — 15.x)

Issue

  • Access a file that has been quarantined by ESET
  • A file that you know to be safe has been quarantined by ESET

Details


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In the event that your ESET product has quarantined a file you know to be safe, you must manually exclude the file from the Real-time and On-demand scans to prevent it from being quarantined again.


Solution

Video Tutorial

  1. Open the main program window of your ESET Windows product.

  2. Click Tools → More tools.

    Figure 1-1
  3. Click Quarantine.

    Figure 1-2
  4. Select the file you want to restore and click Restore.

    Restore and exclude from scanning

    If you want this file excluded from all future scans, right-click the file and select Restore and exclude from scanning from the context menu.

    Figure 1-3
  5. Click Restore.

    Figure 1-4