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ESET Firewall is blocking a device or application in Windows home products

Issue

  • ESET Firewall is blocking a device or application

This article applies to the following products:

  • ESET Internet Security
  • ESET Smart Security
  • ESET Smart Security Premium

Solution

Not sure if ESET firewall is causing your connection issues?

To troubleshoot your connection issue, pause the ESET firewall for troubleshooting to determine if the firewall is causing your connection issues before completing the steps below.

Troubleshooting Wizard

The troubleshooting wizard can help you resolve home network connectivity issues caused by the ESET firewall.

Add a firewall exception using the Troubleshooting wizard to allow a specific device or application to connect to your home network.

If the Troubleshooting Wizard does not resolve your connectivity issue, proceed to Step 2.

Firewall interactive mode

The firewall interactive mode helps you create personalized firewall rules to make sure your devices can connect to your home network.

Use interactive mode to create firewall exclusions in your product

If firewall Interactive mode does not help you resolve your connectivity issue, proceed to Step 3.

Firewall rules

If you still have devices, network traffic, IP addresses or applications that cannot connect to your home network, create firewall rules to permit specific connections.

Devices: Proceed to Step 4 for connectivity solutions for specific devices.

Applications: Create a firewall rule to allow or block an application

Network traffic

IP address: Create a rule to allow or deny a connection from a remote IP address

If firewall rules do not resolve your connectivity issue, proceed to Step 4.

Specific firewall issues

Click the appropriate link to resolve issues with devices that cannot connect to your home network. 

Or, if you are having issues with internal IP traffic, add an IP address to the trusted zone. If this does not resolve your issue, exclude an IP address from IDS.

For additional firewall information, proceed to Step 5.

Additional information

 


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