[KB7724] Uninstall and reinstall ESET business applications using ESET PROTECT or ESET PROTECT On-Prem

Issue

Reinstall an ESET application on one or more client devices in your network
Use a software uninstall task to remove ESET applications from client devices
Uninstall ESET business applications remotely

Details

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The software uninstall task is used to uninstall ESET applications from client devices. For more information, see Client Tasks (ESET PROTECT) or Client Tasks (ESET PROTECT On-Prem).

If you are uninstalling ESET Management Agent, ESET applications managed by that Agent may keep some of their existing settings. Therefore, before removing a device from management, we recommend that you reset selected settings, such as password protection, to the default values using a policy.

After the Agent is uninstalled, all tasks currently running on it will be abandoned. Depending on the replication, the task's status (running, finished, or failed) may not be displayed accurately in the ESET PROTECT Web Console.

Solution

Related solution: Non-managed users

Required user permissions

This article assumes that you have the appropriate access rights and permissions to perform the tasks below.

If you are unable to perform the tasks below (the option is unavailable), create a second administrator user in ESET PROTECT or ESET PROTECT On-Prem with all access rights.

ESET PROTECT

Open the ESET PROTECT Web Console.
Click Tasks → Operating System → Software Uninstall → New client task.
Under Basic, update the task name and type the description if needed. Verify that Software Uninstall is selected in the Task drop-down menu. Click Continue.
Below Package name, click Select.
Select the application version that you want to uninstall and click OK.
If the client’s ESET security application settings are password-protected, type the password in the Uninstallation parameters field using the format PASSWORD=<password> and click Continue.
Under Summary, review the task details and click Finish.
Create a trigger to execute the task and select the target devices.
If needed, install the ESET business application on the target client devices again.

ESET PROTECT On-Prem

Open the ESET PROTECT Web Console.
Click Tasks → Operating System → Software Uninstall → Add → Client task.
Under Basic, update the task name and type the description if needed. Verify that Software Uninstall is selected in the Task drop-down menu. Click Continue.
Below Package name, click Choose package to uninstall.
Select the application version that you want to uninstall and click OK.
If the client’s ESET security application settings are password-protected, type the password in the Uninstallation parameters field using the format PASSWORD=<password> and click Continue.
Under Summary, review the task details and click Finish.
Create a trigger to execute the task and select the target devices.
If needed, install the ESET business application on the target client devices again.