[KB3195] Restore a quarantined file in ESET Windows home products

Issue

  • Access a file that has been quarantined by ESET
  • A file that you know to be safe has been quarantined by ESET

Details

In the event that your ESET product has quarantined a file you know to be safe, you must manually exclude the file from the Real-time and On-demand scans to prevent it from being quarantined again.

Solution

Video Tutorial

      1. Open the main program window of your ESET Windows product.

      2. Click Tools → More tools.

        Figure 1-1

      3. Click Quarantine.

        Figure 1-2

      4. Select the file you want to restore and click Restore

        Restore and exclude from scanning

        If you want this file excluded from all future scans, right-click the file and select Restore and exclude from scanning from the context menu.

        Figure 1-3

          1. When prompted, click Yes to confirm.

            Figure 1-4