[KB7322] Unlock your settings password in ESET endpoint products (7.1 and later)

Issue

Details

ESET Endpoint products provide the option to establish a user-defined password to access program settings. If your system is part of a company network, contact your network administrator for assistance.

Solution

Unlock Your Password via Email | Generate a Code for Technical Support

Unlock Your Password via Email

1. When prompted to type your password, click Restore Password.

Figure 1-1

2. Type the email address you used for license registration in the blank field and click Send Code. If you do not know your email address, submit a support request to Technical Support.

Figure 1-2

3. ESET Technical Support will email you a verification code that is only valid for 7 days. Copy the verification code.
    
4. Click the copy/paste icon to paste the verification code in the blank field. If you do not want to set a new password at this time, leave the password fields blank and click Verify. To set a new password, type your new security password in the New password and Confirm new password fields and click Verify.

Figure 1-3

5. Click OK. Your password has been unlocked successfully.

Figure 1-4

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Generate a Code for Technical Support

1. When prompted to type your password, click Restore Password.
   
   
2. Click Generate code for Customer Care.
   
   
3. Click the copy/paste button to copy the code.
   
   
4. Submit this code to ESET Technical Support using the support method you used to contact them. If you have not yet contacted ESET Technical Support, submit a support request and include the code that you generated in step 3. 
    
5. ESET will automatically send you an email with the verification code. Copy the verification code and click I have a verification code in your ESET product.
   
   
6. Click the copy/paste icon to paste the verification code in the blank field. If you do not want to set a new password now, leave the password fields blank and click Verify. To set a new password, type your new security password in the New password and Confirm new password fields and click Verify.
   
   
7. Click OK. Your password has been removed successfully.