[KB3749] Upgrade Windows with ESET endpoint product installed

Issue

Solution


ESET endpoint product compatibility with Windows 10 and 11

Product Compatible with Windows 10 Compatible with Windows 11
ESET Endpoint Security / ESET Endpoint Antivirus 9.x and later Yes Yes
ESET Endpoint Security / ESET Endpoint Antivirus 7.3 - 8.x Yes No
ESET Endpoint Security / ESET Endpoint Antivirus all earlier versions No No
ESET endpoint products in End of Life status

Upgrading Windows with an ESET endpoint product in End of Life status is not recommended. Upgrade your ESET business product before upgrading Windows.

For a complete list of supported products and support level definitions, review the ESET End of Life policy for business products.

Upgrade ESET business products

Windows Education users

Previous versions of ESET products cannot be migrated to Windows Education build.

We recommend installing the latest version of an ESET product after upgrading Windows Education.


Upgrade scenarios

We strongly recommend that you upgrade to the latest version of your ESET product before upgrading Windows. Upgrading your ESET endpoint product before upgrading Windows will help to ensure it is compatible with the Windows version you want to install, as well as keep your ESET product settings and license information intact.

  1. Click here for instructions to check your product version.

  2. Upgrade your ESET endpoint product to the latest version:

Upgrade with ESET Endpoint Security / ESET Endpoint Antivirus 9.x and later

You can upgrade to Windows 10 or Windows 11 with your ESET product installed. All settings and license information will automatically be transferred.

ESET Endpoint products version 10.0 are no longer supported. Upgrade your ESET product to the latest version before upgrading Windows.

Upgrade with ESET Endpoint Security / ESET Endpoint Antivirus 7.3 - 8.x

You can upgrade to Windows 10 with your ESET product installed. All settings and license information will automatically be transferred.

ESET Endpoint products version 7.3-8.x are no longer supported. Upgrade your ESET product to the latest version before upgrading Windows.

Upgrade with ESET Endpoint Security / ESET Endpoint Antivirus all earlier versions

These ESET endpoint product versions are no longer supported. Upgrade your ESET product to the latest version before upgrading Windows.

You will also be prompted to upgrade to the latest version of your ESET product after you upgrade Windows. Click OK to be redirected to a web page where you can download the latest version of your ESET product. All settings and license information will automatically be transferred. If you experience issues during the upgrade process, contact ESET Technical Support.

Figure 1-1

Known Issues

See Known issues for latest versions of ESET business products.