Issue
- Activate your ESET Windows home or small office product using the activation key
- You receive a "Update information is not consistent" error during modules update
- Product activation troubleshooting
Details
Click to expand
Your ESET Windows home and small office product is updated at least once a day with new virus detections and occasional program component upgrades. These updates will fail if your product is not activated by an activation key.
Solution
Activate your ESET Windows home or small office product using the activation key
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When the product activation screen appears, click Use a purchased activation key. If you need to re-activate your product, click Help and support → Change subscription.
Figure 1-1 -
Type or copy/paste your ESET-issued activation key into the Activation key field and click Continue. Ensure you type the activation key exactly as it is, including the hyphens. If you copy/paste the activation key, ensure you do not select additional space around the text. If you do not have your activation key, recover your subscription information.
Figure 1-2 -
Click Activate.
Figure 1-3 -
Click Done.
Figure 1-4
Product activation troubleshooting
If the activation is not successful, the most common scenarios are:
- Activation key is already in use
- You have entered an invalid activation key, see My Activation Key is not working
- Communication with the activation server failed, see Resolve ACT or ECP errors during activation
Verify that you entered the proper activation key and your internet connection is active. Try to activate your product again.
