Issue
- Stop Firewall in ESET Windows home or small office applications from blocking a device or application
Solution
- Troubleshoot your network connection settings
- Create a firewall allow rule using Interactive mode
- Create a custom firewall rule
- Resolve specific firewall issues
- Additional information
I. Troubleshoot your network connection settings
- Check for blocked applications or devices and allow the required connection. For more information, see Network access troubleshooting.
- Check for blocked IP addresses and remove any required addresses from the blacklist. For more information, see Temporary IP address blacklist.
If the device or application is still blocked, continue to Step II – Create a firewall allow rule using Interactive mode.
II. Create a firewall allow rule using Interactive mode
Use Interactive mode to create a firewall allow rule for a blocked device or application.
If the device or application is still blocked, continue to Step III – Create a custom firewall rule.
III. Create a custom firewall rule
- Create a firewall rule to allow or block an application
- Create a rule to allow or deny a connection from a remote IP address
- Create a firewall rule to allow or block traffic to specific ports
- Create a firewall rule from the log files in your ESET Windows home and small office application
If the device or application is still blocked, continue to Step IV – Resolve specific firewall issues.
IV. Resolve specific firewall issues
Select the scenario that matches your issue:
- Resolve issues with the router
- Resolve issues with specific applications or external devices on the network
If communication between devices on your local network is blocked, add the IP address to the trusted zone. If the issue persists, exclude the IP address from IDS detection.
For additional troubleshooting and Firewall information, continue to Step V – Additional information.
