[KB32] Update your account after an email address change

Issue

  • Need to update your ESET account with a new email address

Are you a North American customer? Click here.

Solution

  1. Visit theContact Technical Supportpage.
  2. Select the type of user that applies.
  • Home users: click Home User SupportOther question or feedbackUpdate my license information → Click the red button, bottom right (Contact Technical Support)
  • Business users: click Business & Enterprise (Server Product) SupportOther system issue or questionChange account information → Click the red button, bottom right (Contact Technical Support)
  1. On the Contact Technical Support page, enter your new email address, fillin all the required information and then click Send. ESET Technical Support will process your request and notify you when your email address has been updated. If more information is needed, ESET Technical Support will contact you via email.
Are you a North American customer?
  1. Visit theContact ESET Technical Supportpage.
  2. Select the options that apply to you:
    • Home users: Click Home User Support Other question or feedback (none of the above)Update my licenseInformation.

    • Business users: Click Business & Enterprise (Server Product) SupportOther system issue or questionChange Account Information.
  3. In the Describe your issue field of theform to the right, specify that you would like to update your account with a new email address and include as much of the following information as possible:
    • Your sales order number (found in the original order confirmation message)
    • Your new email address (the email address you would like to update your ESET account with)
    • The email address you submitted at the time that you purchased your ESET product
    • Your ESET-issued Username, Password, or License Key (I do not have this information)
    • Any additional previous email addresses that may be associated with your ESET account
    • Your home address
  4. Click Send Email to ESET Support. ESET Technical Support will process your request and notify you when your email address has been updated. If more information is needed, ESET Technical Support will contact you via email.