Issue
- You want to access program settings in ESET Mobile Security (EMS), but you do not know the security PIN
- You forgot your Personal Identification Number (PIN) or your user-defined security pattern
- To unlock your mobile device that has been locked by ESET Mobile Security for Android (EMS) due to the insertion of an untrusted SIM card or because you sent a remote lock command to your mobile number, visit our Knowledgebase article on how to unlock your mobile device locked by ESET Mobile Security
- If you lost or forgot your ESET Home password, visit our Knowledgebase article on how to reset ESET HOME password
- Contact ESET Technical Support
Details
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EMS 6.x and later requires users to create a Personal Identification Number (PIN) to restrict access to program settings.
Solution
Open ESET Mobile Security for Android and tap Anti-Theft.
Figure 1-1 Tap Forgot Your PIN?.
Figure 1-2 Type your ESET HOME password and tap Enter. Continue to step 4. If you forgot your ESET HOME password, follow the steps below to reset your ESET HOME password.
Figure 1-3
Reset your ESET HOME password
Tap I forgot my password.
Figure 2-1 Type the email address you used to register with ESET HOME and tap Send.
Figure 2-2 Go to your email inbox, open the Account password change request email and click Reset Password.
Figure 2-3 Type and confirm a new password and click Confirm Change.
Figure 2-4 You can now log in with your new credentials.
Figure 2-5 Using your device, type in the new password and tap Enter. Complete steps 3 through 4.
Figure 2-6
