[KB2949] Reset a lost or forgotten PIN for ESET Mobile Security for Android


  • You want to access program settings in ESET Mobile Security (EMS), but you do not know the security PIN
  • You forgot your Personal Identification Number (PIN) or your user-defined security pattern
  • To unlock your mobile device that has been locked by ESET Mobile Security for Android (EMS) due to the insertion of an untrusted SIM card or because you sent a remote lock command to your mobile number, visit our Knowledgebase article on how to unlock your mobile device locked by ESET Mobile Security
  • If you lost or forgot your ESET Home password, visit our Knowledgebase article on how to reset ESET HOME password
  • Contact ESET Technical Support


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EMS 6.x and later requires users to create a Personal Identification Number (PIN) to restrict access to program settings.


Anti-Theft not active

An activated Anti-Theft feature is necessary for a successful reset of your security PIN. If you do not have Anti-Theft activated, you must reinstall ESET Mobile Security for Android.

  1. Open ESET Mobile Security for Android and tap Anti-Theft.

    Figure 1-1
  2. Tap Forgot Your PIN?.

    Figure 1-2
  3. Type your ESET HOME password and tap Enter. Continue to step 4. If you forgot your ESET HOME password, follow the steps below to reset your ESET HOME password.

    Figure 1-3

Reset your ESET HOME password
  1. Tap I forgot my password.

    Figure 2-1
  2. Type the email address you used to register with ESET HOME and tap Send.

    Figure 2-2
  3. Go to your email inbox, open the Account password change request email and click Reset Password.

    Figure 2-3
  4. Type and confirm a new password and click Confirm Change.

    Figure 2-4
  5. You can now log in with your new credentials.

    Figure 2-5
  6. Using your device, type in the new password and tap Enter. Complete steps 3 through 4.

    Figure 2-6

  1. Create a new PIN and tap the check mark. Then confirm the new PIN and tap the check mark. Your PIN is now reset.

    Figure 1-4