Issue
- File-level scanning of some email servers, backup software, gaming applications or similar is causing abnormal system behavior
- Exclude specific applications or folders from Real-time file system protection and all scan activity (Startup scan, On-access scanning and Computer [On-demand] scanning)
- Processes Exclusions
- Detection Exclusions
Solution
-
Press the F5 key to open Advanced setup.
-
Click Detection Engine, expand Exclusions and click Edit next to Performance Exclusions.
- Click Add → Browse (...).
- Use the directory tree to browse for the file or folder you want to exclude, select it and click Open.
- Click OK → OK to save the exclusion.
If you are still experiencing issues with your app, you may need to exclude the app from Web access protection if it connects to the internet.
Exclude a safe website from being blocked by Web Access Protection in ESET small office and home products for Windows.