Issue
- See the list of error messages and error codes that might occur in ESET Endpoint Encryption client and server
- Resolve errors when using ESET Endpoint Encryption in a system image for deployment
- Error messages in ESET Endpoint Encryption
- Error codes in ESET Endpoint Encryption
Solution
Error messages in ESET Endpoint Encryption
| Error message | Troubleshooting |
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Proxy sync is misconfigured and needs attention
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This error occurs when an attempt has been made to manually reconfigure the ESET Endpoint Encryption Server, and the Proxy ID used by the Endpoint Encryption Server is different from the Proxy ID being supplied to client workstations.
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| Disk enumeration failed |
This error may occur while decrypting a workstation using the ESET Recovery Media Creator USB or ESET Recovery Tool.
Troubleshoot ″Disk enumeration failed″ error. |
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No internet connection
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The alert details indicates that the incorrect user is logged in to the workstation, causing the deactivate command to fail. The command will automatically retry and will process when the correct user logs in to the workstation.
Troubleshoot ″Revoke Activation command failed″ error. See the related error code 0x400B0011. |
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A Javascript Error has occurred
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This error occurs when the browser caches earlier files. Troubleshoot ″Javascript Error has occurred″ error.
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Incompatible Software: PGP
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To resolve this error, the PGP encryption must be fully uninstalled.
Troubleshoot ″Incompatible Software: PGP″ error. |
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Unable to start the system due to a problem accessing vital encryption data. Reason Code: 2. Meta Data signature is incorrect
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This error occurs when the encryption metadata cannot be found on the disk due to corruption or fault.
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(Removable Disk) is not supported
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This error can be caused bye the drive's own hardware encryption, another product installed on the system blocks access to the USB drive, or an issue with the USB drive.
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Installing SQL Express (851A001A) when installing on a Domain Controller
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For security reasons, we recommend not to install the ESET Endpoint Encryption Server on a domain controller.
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Your account is locked
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If you do not have access to another login with sufficient permissions, or if the login for the built-in default system admin is the only one and it is locked, you can unlock the login for the built-in default system admin using the Reset Tool. Unlock your ESET Endpoint Encryption Server login using another login with the System Admin role, or a custom role that allows access to the ESET Endpoint Encryption Server control panel and the control panel logins tab.
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This is a network folder and cannot be encrypted using ESET Endpoint Encryption
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Key not valid for use in specified state
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A password reset is more complex than a password change because Windows stores certain user data inside a Master Key. The Administrator is not logged in as the user, therefore they do not have access to the user's old password. The old password cannot be used to decrypt the old Master Key and re-encrypt it with the new password. As ESET Endpoint Encryption uses the Windows Cryptography API, resetting the password causes ESET Endpoint Encryption to lose access to the Master Key.
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The text could not be decrypted because it is not a supported or valid format
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The Safe Start error occurs on the Lenovo Thinkpad, ThinkSation, and Yoga systems. Inconsistent booting process by the operating system using Legacy Boot (MBR), and ESET Endpoint Encryption server using UEFI can cause the Safe Start process to fail. Boot Mode is listed in the Workstation Details the ESET Endpoint Encryption.
See the related 0xC00B003D error.
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This copy of windows is not installed on the Primary Boot drive
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The System Partition and Boot Partition are located on separate disks. Your workstation may contain more than one disk where the operating system was re-installed separately or the disk has not been cleaned before re-installation, resulting in Windows installing the two components on separate disks.
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Error codes in ESET Endpoint Encryption
| Error code | Error code message | Troubleshooting |
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0xc02e0010
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Your current licence is not a trial so cannot be upgraded with this licence. Please contact your supplier if you require assistance. Error occurred: 0xc02e0010
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This error message will appear for ESET Endpoint Encryption client (standalone) users when the license details do not match the currently installed license.
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The received update was not for this Key-File (0x400B0011)
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The alert details indicates that the incorrect user is logged in to the workstation, causing the deactivate command to fail. The command will automatically retry and will process when the correct user logs in to the workstation.
See the related ″Revoke Activation command failed″ error.
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0XC0100008
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The client is using an incorrect RSA key (0Xc0100008) |
This error occurs when an MSI package from one organization is installed on a client, then an activation code from another organization that is on the same ESET Endpoint Encryption Server is used. The RSA key from the MSI package is not the same as the activation code RSA key. The ESET Endpoint Encryption is trying to connect to an organization with a package from another organization.
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0xC0010005
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Access denied
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The Original Password was entered incorrectly. The Original Password must match the password entered on the ESET Endpoint Encryption pre-boot screen.
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0xC00B004F
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The disk specified is locked (0xC00B004F)
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Windows and other software can automatically configure drives and take ownership of the drive. If a drive is already owned by another piece of software on the system, ESET Endpoint Encryption cannot configure the drive and take ownership of it when encryption is trying to start.
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0xC01C0002
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The requested object was not found (Error 0xC01C0002)
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The error occurs when the Force RDS Mandatory Profile Mode setting is configured to Yes in your Workstation policy.
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0xC01305ED
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Error: Failed to delete: The user cannot be deleted (0xC01305ED)
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0x400B0017
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Error: The requested operation could not be applied at present (0x400B0017)
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0xC0100019
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Proxy Sync Failed The Database connection could not be initialized (0xC0100019)
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0xC01300FB
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The license has an invalid 'available' value and cannot be used with the EEE Server. Contact Support for assistance with this license (0xC01300FB)
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This error occurs when there are no more open licenses in the ESET Endpoint Encryption Server.
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SafeStart detected compatibility issues (0xC00B003D)
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The Safe Start error occurs on the Lenovo Thinkpad, ThinkSation, and Yoga systems. Inconsistent booting process by the operating system using Legacy Boot (MBR), and ESET Endpoint Encryption server using UEFI can cause the Safe Start process to fail. Boot Mode is listed in the Workstation Details the ESET Endpoint Encryption.
See the related NO_STR message. |
