[KB7589] “Error: The requested operation could not be applied at present (0x400B0017)” in ESET Endpoint Encryption

Issue

ESET Endpoint Encryption (EEE) Client and EEE Server are separate products from ESET Full Disk Encryption (EFDE)

The article below applies only to the EEE Client or EEE Server and not EFDE.

Visit What's new in ESET Full Disk Encryption to view EFDE content.

You receive the following error in ESET Endpoint Encryption “Error: The requested operation could not be applied at present (0x400B0017)”

Solution

After recovering an FDE login that is SSO enabled, you receive error 0x400B0017. The user is in recovery mode and will not process the Update Recovery command.

Reboot the machine.
Log in using the Start System option on the FDE pre-boot screen.

Last Updated: Apr 16, 2024

[KB7589] “Error: The requested operation could not be applied at present (0x400B0017)” in ESET Endpoint Encryption

Issue

ESET Endpoint Encryption (EEE) Client and EEE Server are separate products from ESET Full Disk Encryption (EFDE)

Solution

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