[KB7585] Error “Proxy Sync Failed The Database connection could not be initialized (0xC0100019)” in ESET Endpoint Encryption

Issue

ESET Endpoint Encryption (EEE) Client and EEE Server are separate products from ESET Full Disk Encryption (EFDE)

The article below applies only to the EEE Client or EEE Server and not EFDE.

Visit What's new in ESET Full Disk Encryption to view EFDE content.

Solution

Restart the service

  1. Click Start. Type run. Click Run.

  2. Type services.msc in the Open field and click OK.

    Figure 1-1

  3. In the list of services, right-click ESET Endpoint Encryption Server and select Restart.

    Figure 1-2

  4. After restarting, attempt the proxy sync again.

Install the ODBC driver

EEE Server version 3.5 and later

The steps below apply to EEE Server version 3.5 and later. 

  1. Install the ODBC driver 17 for SQL server.

  2. Click Start. Type Registry Editor. Click Registry Editor.

  3. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\DESlock\Enterprise Server\dlpes\db. Change the value of ODBCDriver to ODBC Driver 17 for SQL Server.

  4. Restart the ESET Endpoint Encryption (EEE) Server service.

If the solutions above do not resolve the error, contact Technical Support.
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Last Updated: Mar 19, 2024

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