Issue
- You receive the "(Removable Disk) is not supported" error message when inserting a new USB drive
Solution
This error can be caused due to the following situations:
- The drive has its own hardware encryption: USB drives protected by hardware encryption block access to the drive until it is unlocked. Since the USB drive has its own encryption, it cannot be encrypted with ESET Endpoint Encryption. Select the check box next to Don't show again for this drive and click OK.
- Another product installed on the system blocks access to the USB drive: Some encryption and security products can be configured to block access to USB drives. Change the product settings to allow access to this drive. If this is not possible, try disabling or uninstalling the product, then see if this message continues to be displayed.
- There is an issue with the USB drive: Check the drive on another system to ensure it works correctly.
