[KB7590] "Error: Failed to delete: The user cannot be deleted (0xC01305ED)" in ESET Endpoint Encryption

Issue

• You receive the following error in ESET Endpoint Encryption "Error: Failed to delete: The user cannot be deleted (0xC01305ED)" 

Solution

1. Log in to ESET Endpoint Encryption (EEE) Server and click your organization name.
   
   
2. Click the Licenses tab, select the applicable license, and click Details.
   
   

   

3. Click Resync in the Licence Resync window.
   

   ESET Direct Endpoint Management Plug-in for ConnectWise Automate users must perform a manual sync

   For more information, refer to the Sync encryption licenses section (page 62) of the ESET Direct Endpoint Management Plug-in for ConnectWise Automate guide.

   
   
   

   

4. Select Perform a full resync when this window is closed in the Licence Resync window, then click Close.