[KB7169] Resync licenses in ESET Endpoint Encryption Server Administrator

Issue

ESET Endpoint Encryption (EEE) Client and EEE Server are separate products from ESET Full Disk Encryption (EFDE)

The article below applies only to the EEE Client or EEE Server and not EFDE. Visit What's new in ESET Full Disk Encryption to view EFDE content.

  • If you are an ESET Endpoint Encryption (EEE) Server Administrator and have purchased additional licenses, renewed your current subscription, or upgraded your license type, then you must resync your license to display new details

Solution

    1. Log in to ESET Endpoint Encryption (EEE) Server and click your organization name.

  1. Click the Licences tab, select the applicable license and then click Details.

Figure 1-1

  1. Click Resync in the Licence Resync window.
ESET Direct Endpoint Management Plug-in for ConnectWise Automate users must perform manual sync

For more information, refer to the Sync encryption licenses section of the ESET Direct Endpoint Management Plug-in for ConnectWise Automate guide.

Figure 1-2

A dialog box appears informing you of the changes made to the license. In our example below, the license quantity has been increased to 15 licenses.

Figure 1-3

To update the expiration date on your ESET Endpoint Encryption (EEE) client workstations, you must post a Key-File update to all users.