[KB7562] Update the user Key-File in ESET Endpoint Encryption (5.1.x)

Issue

ESET Endpoint Encryption (EEE) Client and EEE Server are separate products from ESET Full Disk Encryption (EFDE)

The article below applies only to the EEE Client or EEE Server and not EFDE. Visit What's new in ESET Full Disk Encryption to view EFDE content.

Solution

Apply to all users

  1. Log in to ESET Endpoint Encryption server.

  2. Click All Users then select Include Sub Teams.

    Figure 1-1
  3. Click All Users then select Requires Key-File Update.

    Figure 1-2
  4. Status displays User requires an updated Key-File.

    Figure 1-3
  5. Click Post Key-File. To post a key-file to all users, ensure no users are selected. If any user is selected, click CTRL+Left-click on your mouse to de-select. Match the user Key-File number to the number of users in the organization.

    Figure 1-4
  6. Click Post.

    Figure 1-5

Apply to a Specific Team

  1. Log in to ESET Endpoint Encryption server.

  2. Click the team name, then click Post Key-File.


    Figure 2-1
  3. Click Post.

Apply to a Specific User

  1. Log in to ESET Endpoint Encryption server.

  2. Select the user, then click Post Key-File

    Figure 3-1
  3. Click Post.