[KB7637] Allow Full Disk Access for your ESET product for macOS

Issue

  • ESET Security products require access to macOS user-protected data to function properly
  • You received the "Your computer is not fully protected" warning from your ESET product
  • You received the "ESET Endpoint Antivirus or Security does not have Full Disk Access from your ESET product" warning

Solution

Restart is required during the upgrade to the latest version

It is required to restart the system when you upgrade to the latest version and before allowing Full Disk Access for the main app.

macOS Sonoma (14) and later

  1. Click the Apple menu icon System Settings.

  2. Click Privacy & Security → Full Disk Access.

    Figure 1-1
  3. Click the toggles next to ESET Endpoint Security and ESET Real-Time File System Protection. The number of options can differ based on your ESET security product for macOS. 

    Figure 1-2
  4. You may need to use your Touch ID or click Use Password and type in your User Name and Password, then click Modify Settings to enable Full Disk Access.

    Figure 1-3




macOS Ventura (13) and later

  1. Click Open System Preferences.

    Figure 2-1
  2. Click the toggles next to all the ESET options to enable them. The number of options can differ based on your ESET security product for macOS.

    Figure 2-2
  3. You may need to use your Touch ID or click Use Password and type in your User Name and Password, then click Modify Settings to enable Full Disk Access.

    Figure 2-3

macOS Big Sur (11) and macOS Monterey (12)

  1. Click Open System Preferences.

    Figure 3-1
  2. Click the lock icon to make changes.

    Figure 3-2
  3. Use your Touch ID or click Use Password... and type in your User Name and Password, then click Unlock.

    Figure 3-3
  4. Select your ESET app.

    Figure 3-4
  5. Your computer will display a notification. Click Later. Do not restart your computer in this step.

    Figure 3-5
  6. Select ESET Real-time File System Protection.

    Figure 3-6
ESET Real-time File System Protection is not present

If this option is not present in the table, you need first to allow system extensions for your ESET product.

Allow system extensions for your ESET product.

  1. Click Start Again or restart your computer.

    Figure 3-7