[KB8105] You receive the "ESET LiveGrid is not accessible" or "Limited Direct Cloud connectivity" warning

Solution

ESET Status Portal

Check the status of ESET services on the ESET Status Portal.

ESET Status Portal provides an up-to-date view of ESET services availability. It provides a view of ESET services and reports on service statuses, including past incidents. 

Resolve the "ESET LiveGrid is not accessible" warning

You may be unable to access ESET LiveGrid due to a temporarily disabled internet connection or a network outage from your service provider.

We recommend checking the internet connection with your internet service provider or using a different network and changing the Domain Name System (DNS) to, for example, 8.8.8.8.

If the issue remains, we recommend checking the connectivity to all ESET LiveGrid IP addresses on the ports.


Resolve the "Limited Direct Cloud connectivity" warning

TCP/UDP port 53535 must be open

Communication with ESET's servers has changed and communication on UDP and TCP port 53535 must be allowed on a firewall for ESET LiveGrid, Antispam and Web Control to work. To resolve an ESET product with a limited Direct Cloud connectivity issue, TCP/UDP port 53535 must be open.

You may be unable to access an ESET Cloud connection due to a temporarily disabled internet connection or a network outage from your service provider.

We recommend checking the internet connection with your internet service provider or using a different network and changing the Domain Name System (DNS) to, for example, 8.8.8.8.

If the issue remains, we recommend you check the connectivity to all ESET LiveGrid, Web control/Parental Control and Antispam IP addresses on the given ports.