[KB7463] Resolve the "Activation failed – Overused subscription" notification in your ESET Windows home and small office application

Issue

• Resolve an activation failed notification caused by an overused subscription
• Remove a device or subscription user from your subscription
• Resolve an overused subscription that you do not own

Details

Solution

Related solutions: Endpoint users

Remove a device or subscription user from your subscription

1. Click I own this subscription, what can I do?

   

2. Click Open ESET HOME and log in to ESET HOME portal.

   Use an alternate subscription

   • To purchase another subscription, click Buy subscription, which redirects you to the official ESET HOME store.
   • To use a different valid subscription you already have, click Close to return to activation.
     
     

   

3. Click the Subscriptions icon.

   

4. Click Open subscription for the subscription marked as Overused.

   

5. Click the Subscription overused notification.

   

6. Select the devices you want to remove and click Remove selected devices.

   

7. Click Remove devices. Allow several minutes for the changes to take effect.

   

Resolve an overused subscription that you do not own

1. Click I do not own this subscription, what can I do?

   

2. To resolve the overused subscription issue, contact the owner of the subscription.

   Use an alternate subscription

   • To purchase another subscription, click Buy subscription, which redirects you to the official ESET HOME store.
   • To use a different valid subscription you already have, click Close to return to activation.