[KB3619] ESET Endpoint Security for Android FAQ

Solution

Home users: ESET Mobile Security for Android FAQ

What is ESET Mobile Security for Android | Known issues | System Requirements | Download/Install | Use with ESET PROTECT and ESET PROTECT On-Prem | Privacy Policy for app permissions | Permissions for Android 6 and later

ESET Endpoint Security for Android protects your business from malware infections, intercepts unwanted phone calls, and filters SMS/MMS spam to minimize the risk of data loss. It enables your IT manager to remotely monitor and control the security level of your Android smartphones/tablets, without the cost and complexity of a Mobile Device Management solution.
 

1. What is ESET Endpoint Security for Android?
   ESET Endpoint Security for Android protects your business from malware infections and intercepts unwanted phone calls to minimize the risk of data loss. It enables your IT manager to remotely monitor and control the security level of your Android smartphones/tablets, without the cost and complexity of a Mobile Device Management solution.
   
   
2. Why do I need ESET Endpoint Security for Android?
   ESET Endpoint Security for Android is useful for:
   
   
   • Businesses that share files between their mobile devices and workstations.
   • Businesses that need the ability to protect mobile devices if they are lost or stolen.
   • Businesses that are subject to regulatory compliance requirements to protect all endpoints including mobile devices with antivirus solutions installed.
     
     
3. What are the key features included in ESET Endpoint Security for Android?
   
   
   • ESET PROTECT Hub—Ability to activate ESET Endpoint Security using ESET PROTECT Hub.
   • ESET Business Account support (version 2.7 and later)—Ability to activate ESET Endpoint Security using ESET Business Account.
   • Hide license expiration (version 2.0.142 and later)—Ability for the ESET PROTECT On-Prem administrator to hide license expiration status on endpoints.
   • Application Control—An added layer of security to protect against rogue applications by providing administrators with the option to monitor installed applications, define those to be blocked by specific criteria and prompt users to uninstall them.
   • Device Security—Allows administrators to execute basic security policies across a mobile device fleet, and achieve compliance with corporate security policies (such as setting the complexity of screen lock codes, maximum number of failed unlock attempts, lock screen timer, and the ability to restrict camera usage).
   • Anti-phishing—Protects users from attempts by fake websites to acquire passwords, banking data, and other sensitive information.
   • Improved Anti-Theft—Minimize data loss and trigger remote commands directly from the admin’s product interface (useful for companies that do not use remote management, or when the admin is out of the office).
   • Import/Export of settings—If mobile devices are not managed via ESET PROTECT On-Prem, an admin can share settings from one mobile device to another by exporting them to a file and importing the file to any device running the client application.
   • Notification center—Provides users with one unified notification center where they can find all notifications regarding application features that require their attention. Notifications are organized according to priority, with higher-priority notifications displayed at the top of the list.
   • Background scanning—On-demand scanning provides reliable scanning and cleaning of integrated memory and exchangeable media. The scan runs in the background and can be paused by the user or scheduled to run at a specific time.
   • Time-based rules for Call filter—This protects users from unwanted calls during pre-defined time periods from hidden numbers and selected contacts or phone numbers.
   • Improved Device Enrollment—During the enrollment process, mobile devices are whitelisted so only authorized devices can connect to ESET PROTECT On-Prem. This simplifies individual device identification − by name, description, and IMEI.
   • Display message from ESET PROTECT and ESET PROTECT On-Prem—When managing devices remotely, the administrator can send a custom message (pop-up) to a specific device or a group of devices.
   • Local admin override mode (version 2.9.x and later) —Locally changed settings will revert to the default setting after two hours unless settings are permanently changed from the console via a policy change.
     
     
4. What are the minimum system requirements for ESET Endpoint Security for Android?
   See the minimum system requirements.
   
   
5. How do I install and activate ESET Endpoint Security for Android?
   
   
   • See the instructions how to deploy ESET Endpoint Security for Android using ESET PROTECT On-Prem.
   • See the instructions how to manually install ESET Endpoint Security for Android.
     
     
6. Can ESET Endpoint Security for Android be used with ESET PROTECT and ESET PROTECT On-Prem?
   Yes. Mobile devices running ESET Endpoint Security for Android can be managed locally or remotely using ESET PROTECT On-Prem 9.x and later and ESET PROTECT. However, ESET PROTECT Mobile Device Management component is scheduled for End of Life.
   
   
7. How does ESET Endpoint Security for Android receive module updates?
   ESET Endpoint Security for Android downloads module updates over the internet. From the main menu, tap Antivirus → Update → Update detection modules to manually check for module updates. ESET Endpoint Security for Android will automatically check for module updates daily using default settings, but you can increase the frequency to six hours.
   
   
8. How big are module updates?
   Updates are designed to be small for the convenience of users with slow or limited internet access. The current update file is under 1000 bytes. We anticipate 20 to 40 bytes of increase in update size for each new threat added.
   
   
9. Which languages are available?
   The mobile app and related documentation are available in 30 languages.
   
   
10. Who pays for downloading updates?
    You are responsible for all costs associated with downloading module updates (for example, data transmission and roaming fees).
    
    
11. Which browsers are protected against Phishing?
    In general, anti-phishing protection is available for stock browsers pre-installed on Android devices.
    
    
12. Call and SMS services are not available in my ESET Endpoint Security for Android. Why?
    Starting January 9, 2019, Google Play implements restrictions on the SMS and Call permissions necessary for the core functionality of the SMS and Call filter features in ESET Endpoint Security. Due to these permissions restrictions from version 2.6 of ESET Endpoint Security for Android downloaded from Google Play, SMS Text commands (Anti-Theft feature) will no longer be available.
    
    
13. How do I manage OS updates in ESET Endpoint Security for Android using ESET PROTECT?
    Read more about the management of the OS updates on managed devices.
    
    
14. How do I manage web control for ESET Endpoint Security for Android using ESET PROTECT?
    Read more about the regulation of access to websites on your managed devices.

Privacy Policy for app permissions

ESET does not use these permissions for data collection or marketing purposes. To protect your personal information and your Android device’s resources, ESET Endpoint Security for Android must first have access to your device functions and, in some cases, take control of them. For detailed explanations of what each type of permission is used for, see the table below.

To see the permissions given to ESET Endpoint Security for Android after installation, follow the steps below:

1. On your Android device, navigate to Settings → Apps (or Manage Applications).

2. Tap ESET Endpoint Security to view the app’s specific permissions.

For anti-phishing to function properly and protect you against dangerous websites, you must allow the Accessibility permission.

Permissions for Android 8 and later