[KB3527] ESET AV Remover – List of removable applications and instructions to run the tool

Issue

Remove an antivirus application that was installed on your computer before you install an ESET application
Download and run ESET AV Remover
Application removal results
Applications that can be removed using ESET AV Remover

Solution

Uninstall ESET applications

ESET AV Remover cannot be used to uninstall any ESET application. To uninstall ESET applications, see Uninstall ESET home and small office products for Windows.

Download and run ESET AV Remover

Based on your Windows operating system, click the appropriate link below to download ESET AV Remover. To determine which version to download, check whether your system is 32-bit or 64-bit.
- Download for 32-bit
- Download for 64-bit
Run the downloaded file.
Click Continue.
Read the Terms of Use and click Accept.
ESET AV Remover will scan your computer for the installed antivirus applications.
Select the check box next to the antivirus application you want to remove and click Remove.

No supported applications

If you receive the No supported applications message after ESET AV Remover finishes scanning for installed antivirus applications, you have no antivirus applications installed or the installed antivirus application is not supported by ESET AV Remover.

For the list of supported applications, see Applications that can be removed using ESET AV Remover. Click Continue → Close to exit ESET AV Remover.

ESET AV Remover may show an antivirus application grayed out, without the option to remove it. This means ESET AV Remover does not support the application. To uninstall this application, see Uninstallers (removal tools) for common Windows antivirus applications.
Click the applicable expander below to continue based on the message you receive after attempting to remove an application using ESET AV Remover.
Applications successfully removed

If you receive the Applications successfully removed message, the removal process is complete.
1. Click Continue.
2. Click Restart now. You can run ESET AV Remover again after your computer restarts to ensure that all antivirus applications are removed.
Applications removed partially

If you receive the Applications removed partially message, restart your computer and run ESET AV Remover again.
1. Click Continue.
2. Click Restart and rescan. After your computer restarts, run ESET AV Remover again.
  
  If you receive the same message when running ESET AV Remover the second time, uninstall the application manually. See Uninstallers (removal tools) for common Windows antivirus applications or find an uninstaller on the official web page of the application vendor.
No antivirus application removed

If you receive the No antivirus application removed message, exit ESET AV Remover and uninstall the application manually.
1. Click the exit icon (X) → Yes.
2. See Uninstallers (removal tools) for common Windows antivirus applications or find an uninstaller on the official web page of the application vendor.