[KB2252] Email functionality issues with ESET Windows home products: solution checklist

Issue

Solution

Before you proceed

Verify that your computer has an internet connection.

If you are unable to connect to the internet, visit the following Knowledgebase article: Slow or no internet/network/printer connection: solution checklist.

Difficulty sending or receiving email

  • I can receive incoming emails but cannot send outgoing emails.

To resolve this issue, modify email filtering to avoid conflicts.

  • Immediately after installing ESET Smart Security Premium or ESET Internet Security I can no longer send or receive email.

    To resolve this issue, modify the behavior of the ESET Personal firewall to allow email traffic.

  • My email stopped working after I installed my ESET product on a computer that already had another antivirus or an antispam program installed on it.

    To resolve this issue:

    1. Uninstall your ESET product.

    2. Uninstall the third party software.

    3. Reinstall your ESET product:

  • I am using a non-standard email client and my ESET product seems to be blocking my email traffic.

    To resolve this issue:

    1. Open the main program window of ESET Windows home products.

    2. Click SetupInternet protection and click the slider bar next to Email client protection to disable it.

    3. Select the time period from the drop-down menu and click Apply.

    4. If prompted by the User account control dialog window, click Yes.

    5. The Email client protection is now disabled. Verify if this helps to resolve your issue with a non-standard email client. ESET recommends enabling Email client protection again after you are finished working with your email client.
  • I receive emails with blank email bodies.

    To resolve this issue, update your product to the latest version. If you have an existing license, you can upgrade for free.


ESET Antispam issues

If the solutions above did not resolve your email issue, it is possible, but not recommended, to disable the ESET Antispam module.

Disabling the ESET antispam module

Disabling the ESET Antispam module will expose your computer to added risk.

For more information on how Antispam works in ESET home products, see ESET Smart Security Antispam Information and Common Issues.