[KB3444] Add, edit, or delete a Whitelist entry in ESET Windows home products (14.x – 15.x)

Issue

Details

User's address list in antispam protection enables you to add email addresses or domains as Allowed. Allowed email addresses or domains are considered safe. Messages from these addresses will not be blocked automatically and will be delivered successfully to your inbox.

Version 15.1 and earlier users:

Upgrade your ESET product to the latest version. In the latest version of ESET Windows home products, the User's Whitelist, Blacklist, and Exceptions list are merged into the User's address list. When creating a rule, you can select from the following options:

  • Allow (Whitelist) - Addresses that are considered safe and from whom you want to receive messages.
  • Block (Blacklist) - Addresses that are considered unsafe and from whom you do not want to receive messages.
  • Exception (Exception List) - Addresses that may be spoofed and used for sending spam.

Solution

Add an Allowed email address

  1. Open the main program window of your ESET Windows product.

  2. Click Setup → Internet protection.
Figure 1-1
  1. Next to Antispam protection, click the gear icon and select User's address list.
Figure 1-2
  1. Click Add. In the Email address field, type the email address you want to set as Allowed. In the Name field, type the company or individual associated with the address, and select the Allow radio button. Click OK > OK to finish.
Figure 1-3

Edit an Allowed email address

  1. Open the main program window of your ESET Windows product.

  2. Click Setup → Internet protection.
Figure 2-1
  1. Next to Antispam protection, click the gear icon and select User's address list.
Figure 2-2
  1. In the User's address list window, select the email address you want to edit and click Edit. Make any desired changes to the email address or name of the entry and click OK to save your changes.
Figure 2-3

Delete an Allowed email address

  1. Open the main program window of your ESET Windows product.

  2. Click Setup → Internet protection.
Figure 3-1
  1. Next to Antispam protection, click the gear icon and select User's address list.
Figure 3-2
  1. In the User's address list window, select one or more email addresses and click Remove. Click OK to finish.
Figure 3-3